How do I contact the support team?

The support team can assist you if you experience issues with connectivity or with the Connectivity Management platform. You can raise a ticket by emailing the support team.

Contact support:

To help us resolve your problem quickly, please provide as much information as possible. This includes:

  • Your name and email address
  • Subject—a brief description of the issue
  • Affected SIMs—the subscriber IDs (such as ICCIDs or MSISDNs) of any affected subscribers (optional)
  • Description—all relevant information, such as:
    • The date and time when the issue started
    • Location information, such as a postcode or ZIP code, for any affected subscribers
    • Information from your logs
    • Error codes