Activate subscribers

About activating subscribers

What happens when you activate a subscriber?

  • An active subscriber can send and receive traffic over the operator's network as soon as the network operator activates it. Depending on the subscriber's tariff, this may include data, SMS, or voice traffic.
  • An active subscriber can start to generate billable events as soon as the network operator activates it.
  • After you activate a subscriber, it moves from the Inventory to the Subscribers > Active page.

How to activate subscribers

Note: When you activate multiple subscribers, you can choose one tariff per operator for them. If you want to activate subscribers from one operator with different tariffs, you need to activate them separately.

1. Go to the Activate page.

2. Select the subscribers you want to activate. There are two ways to select the subscribers you want to activate:

  • If you want to activate a large number of subscribers, you can create a CSV file and upload it.

Format of the CSV file:

ICCID, Nickname, Tag(s)

  • The subscriber's ICCID is mandatory, nicknames and tags are optional.
  • Divide each subscriber with a line break, use only one line per subscriber.
  • Do not wrap the values in quotation marks.

  • Nicknames have a maximum length of 191 characters.

Example: 

ICCID Nickname Tags
8944122000000000001, Device 1, London Office, Building 1

Note: When naming your CSV file, make sure that the file ending is ".csv". The file ending is case sensitive, do not use capital letters.

  • If you only want to activate a few subscribers, you can enter them directly in the text field.

Add subscribers to the text field

There are different ways to add subscribers to the text field:

  • If you only want to activate subscribers from one operator, you can select them from the Inventory page:

1. Go to the Inventory page.

2. Select the View Stock button for the operator you want to activate subscribers for.

Result: You see the Available Stock modal.

3. If you only want to activate a single subscriber, select the Activate button for that subscriber.
If you want to activate multiple subscribers, select the check boxes next to all the subscribers you want to activate and select the Bulk Activate button.

Result: The Activate page opens. The text field for manually activating subscribers is populated with the ICCIDs of the subscribers you have selected.

  • If you want to activate subscribers from different operators, you can select them from the Recently Added Stock section on the right hand of the Activate page. This will add the subscriber's ICCIDs into the text field.
  • If you know the subscribers' ICCIDs, you can enter them manually in the text field.

Optional: Add nicknames and tags for subscribers

Once you added the ICCIDs to the text field, you can add nicknames and tags for them by typing them into the text field.

Format for subscribers in the text field

ICCID, Nickname, Tag(s)

  • The subscriber's ICCID is mandatory, nicknames and tags are optional.
  • Divide each subscriber with a line break, use only one line per subscriber.
  • Do not wrap the values in quotation marks.

  • Nicknames have a maximum length of 191 characters.

Example: 

ICCID Nickname Tags
8944122000000000001, Device 1, London Office, Building 1
Info:

In both cases, you can add nicknames and tags during the activation.

Nicknames and tags are optional identifiers that you can add to your subscribers to organize them.

You can add nicknames and tags directly while activating subscribers or after the activation. You can always edit nicknames and tags after the activation.

Nicknames

The nickname of a subscriber is an optional custom identifier that helps you to differentiate between subscribers more easily. You can use nicknames to organize subscribers. The platform displays nicknames in the user interface, on reports, and in invoices. Each subscriber can only have one nickname.

Example: 
You have a subscriber in a CCTV camera on Main Street. You assign the nickname "Camera Main Street" to the subscriber to make it easier to recognize to which device this subscriber belongs.
Tags

A tag is a user-defined subscriber property that you can use to organize subscribers. For example, you can use tags to organize subscribers by project, network, and location. A subscriber can have as many tags as you need.

Example:
You have 500 subscribers in your office in London and they all belong to a specific project. You assign the tags "London office" and "Project 1" to all 500 of them.

Result: If you uploaded a CSV file, the platform validates its format and you get an error message if there are issues with the format.

3. Select the Continue button.

Result: You see the Configure your subscribers page.

4. Select the tariff for the subscribers.

5. Select the Activate Subscriber button.

Result: You see the Review page. You see a notification that the subscribers have been activated successfully. You can now see the subscribers under Subscribers > Active.

Note:

In some cases, network operators can take from 48 to 72 hours to process activation requests.